Question 1

What is IBO & what kind of products are offered?

Accepted Answer

IBO is India’s largest omnichannel home improvement and home building retail chain which helps customers and professionals with products across multiple categories and top brands at best prices. Customers can shop for vitrified floor tiles, ceramic tile flooring, paint products & adhesive products, plywood, hardware products, power tool accessories, hand tool kit, light fittings for house and offices, bathroom products, plumbing materials and fittings, kitchen cabinet & sinks, sliding door channel fitting, powerful exhaust fans, electrical switches and sockets & many more products on IBO.

Question 2

How can I buy products at IBO?

Accepted Answer

IBO is a truly omnichannel brand which allows customers to: Shop online at  www.ibo.com or through our mobile app available on Playstore and Appstore. You can also visit our retail stores at Sarjapur, Bangalore or OMR-Padur Chennai. To know more about IBO stores, click here- https://www.ibo.com/store. For bulk order, you can call us at 1800-572-8344 (Monday to Saturday, 10 am to 7 pm) or WhatsApp us at 9902521060 to place orders.

Question 3

Do we get genuine products on IBO?

Accepted Answer

IBO sells 100% genuine and branded products.  All our products are sourced either directly from the brand or from certified vendors. Some of the top category brands available at IBO are Kajaria, Somany, Fevicol, Asian Paints, Dulux, Phillips, Cromtom, Greenply, Plyneer, Hindware, Hettich, Hafele, etc.

Question 4

What are the benefits of shopping from IBO?

Accepted Answer

There are numerous benefits of choosing IBO over local stores. One Stop Shop with 200+ brands, Wholesale pricing on all product, Fast delivery, 100% genuine products, Credit facility (select users), Secured payment gateway, Easy returns & cancellations, Pre and post purchase assistance, GST invoice

Question 5

Can I get my order delivered anywhere in India?

Accepted Answer

Yes, you can get the order delivered to your doorstep or on-site provided the address given is serviceable.

Question 6

Are there any benefits of registering as a professional, contractor, architect or interior designer with IBO?

Accepted Answer

Yes, by registering as a professional, contractor, architect or interior designer, you will get a number of benefits such as-Additional discounts and special prices, Place bulk orders and get it delivered on-site, GST invoice on every purchase, Various professional specific campaigns to earn additional benefits, To register yourself as a Dealer/Contractor/Technician /Professional, kindly reach our customer support team by dialling 1800-572-8344 (Monday to Saturday, 10 am to 7 pm).

Question 7

What are the accepted payment modes at IBO?

Accepted Answer

At IBO, you can pay via various payment methods at your convenience. You will find all the payment methods available for you at the ‘Payment Screen’ of the app/website. IBO wallet, UPI, Select Credit cards, Select Debit cards, Net Banking, Pay Offline (Select users), Pay on delivery, Pay later (credit facility)

Question 8

What is the return & cancellation policy of IBO?

Accepted Answer

In case you are not satisfied with the product purchased, you can raise a complete or partial order cancellation request or return items. Please note that cancellation requests are accepted for all orders provided you raise it while the order status is ‘In Process’. All the items sold at IBO are returnable except the few labelled as ’Non-Returnable’ on the product page. Return requests can be raised only within 7 days of product delivery. To raise a cancellation/return request, go to ‘My Orders’ > select the order > ‘Cancel Items/Return Items’.

Question 9

Can I claim the warranty of products purchased from IBO?

Accepted Answer

To claim the warranty of sold items, kindly reach our customer support team. Please note that the manufacturer of the product covers the warranty of the product. However, we can help you in the process of claiming the warranty.

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Why Shop with us?

Flooring

Hardware

Electricals

Plumbing

Building material